These Terms and Conditions ("Terms") set forth by Hellolilo ("Hellolilo”) to govern your access to and use of our services and this website, hellolilo.com ("Site").
Please read these Terms carefully before using this Site. By using this Site, you acknowledge that you agree to these Terms, as well as any other laws, rules, regulations, and terms that are applicable to any parts of this Site, without limitation or qualification. If you do not agree to these Terms, do not use this Site.
We reserve the right, in our sole discretion, to update, modify, change, replace, or discontinue these Terms and all or any parts of this Site at any time without notice. You can review the most current version of these Terms at any time on this page. It is your responsibility to check this page periodically for changes. Your continued access to or use of this Site constitutes acceptance of those changes.
We provide an online shop website that allows you to purchase our products. Through this Site you will be able to browse our products and make order.
The prices displayed for our products on this Site represent the applicable retail prices and do not include shipping cost and taxes. Any applicable shipping costs and taxes will be calculated and displayed on the checkout page. The prices displayed on this Site are quoted in Indonesia Rupiah. Prices are subject to change at any time without notice.
We have made every effort to provide all product's information on this Site as accurately as possible. However, we do not warrant that all product's information on this Site are accurate.
We have made every effort to display the product's color on this Site as accurately as possible. However, because color display may vary according to the monitor used to view this Site, we cannot guarantee that the product's color you see on this Site will match the actual product's color.
We make every effort to present the most current, accurate, complete, and reliable information on this Site at all times. However, occasionally there may be information on this Site that contains errors, inaccuracies, and/or omissions that may be related without limitation to products, prices, availability, promotions, and offers. Any errors are wholly unintentional and we reserve the right to amend errors or update information on this Site at any time without notice.
In the event of a product is listed at an incorrect price due to typographical error or any other errors in pricing information, we reserve the right to refuse or cancel any order related to the error, regardless of whether or not the order has been completed or confirmed and the payment has been made, confirmed, charged, or captured. If you have made your payment and your payment has been confirmed, charged, or captured, we will refund your payment amount.
We reserve the right to cancel any orders or transactions due to unauthorised, altered, fraudulent, and/or ineligible use of discount and to modify or cancel this discount due to system error or unforeseen problems at any time without notice. Please read the official rules that may accompany each discount, voucher, promotion, offer, contest, and/or sweepstakes.
Discount can and will be applied on the checkout page and may or may not be eligible to be combined with any other discounts. Discounts cannot be used in conjunction with other offers unless specifically stated in the offer's official rules. Discounts do not apply to gift cards or shipping cost.
You can make order through this Site by adding our products into your shopping bag and complete the checkout process. You will receive an order confirmation email with your order details shortly after you have completed or confirmed your order. Your receipt of a confirmed order email merely confirms that we have received and confirmed your order, it does not constitute our acceptance of your order. We reserve the right to refuse, reject, or cancel any order and/or limit or reduce item's quantity of the order. Verification of information may be required prior to the acceptance of any order.
If we make a change to or cancel your order, we will notify you via email or text message. If we cancel all or any parts of your order after you have made your payment or your payment has been confirmed, charged, or captured, we will refund the canceled payment amount.
We only offer shipping within Indonesia. You may choose the shipping method for your order if more than one shipping method is available and the shipping cost will be charged accordingly based on your order's weight, shipping address, and shipping method choice. Shipping time vary based on destination.
All orders will be processed within 48 hours when we have have successfully received, confirmed, charged, or captured your payment. Saturday, Sunday, and holidays are excluded. You will receive an email with your order shipment details and tracking number when your order has been shipped. To track your order shipment, please visit the shipping company website and use your tracking number.
Order will only be shipped when we have received, confirmed, charged, or captured the full payment amount of your order. We are unable to ship your order if any problems regarding your payment occurred. We will not be held responsible for any delays and/or loss of items due to incomplete, misspelled, or incorrect address, no recipient at the address, any problems caused by the shipping company, or due to events that are beyond our control.
For more information, please see our Shipping Policy.
By completing your order through this Site, you agree to pay in advance the full payment amount of your order, including the ordered product's price and any applicable shipping costs, taxes, and/or other costs.
Payment can be made by bank transfer, credit card, or any other payment methods that we may make available to you. You must confirm your payment if you choose to pay with bank transfer to notify us that you have made your payment. If you choose to pay with credit card, your payment will be automatically confirmed, charged, and captured by us. In order to make payment, you agree to provide us with valid billing information and give us the authorisation to charge or capture your payment for your completed or confirmed order.
Your order will be automatically canceled if we did not receive your payment or your payment couldn't be confirmed, charged, or captured within 24 hours after the order has been completed or confirmed.
We only offer returns and exchanges for defective product from your order to be exchanged with the same product in a new condition. To be qualified for returns and exchanges, the product must be in original condition, unworn, unwashed, and unaltered with all tags and labels are still attached.
All defective products must be reported within 24 hours after your order package has been received at your shipping address. All defective products must be sent within 2 days after the returns and exchanges report has been received by us and we allow the products to be returned to us for further inspection. All defective products from one order must be sent in one shipment with a shipping company that was selected by us.
If your product exchanges request is approved, we will send the replacement product to you and the shipping cost will be covered and paid by us. If the replacement product is out of stock, we will refund your full payment amount for the product and related shipping costs. If the returned product are deemed not to be qualifed for exchanges by us, your product exchanges request will be denied and we will send the product back to you with shipping cost that must be covered and paid by you. If you didn't pay the shipping cost, we will not send back your product and there will be no payment refunds for a denied product exchanges request. We will notify you via email or text message when your product has been sent. Hellolilo reserves the right to make final decision on all returns and exchanges cases.
For more information, please see our Returns Policy.
We reserve the right to cancel any order if we did not receive payment for the order or the payment for the order couldn't be confirmed, charged, or captured within 24 hours after the order has been completed or confirmed. We also reserve the right to cancel any order if we determine, in our sole discretion, that you have violated these Terms and any applicable laws, rules, or regulations.
All information, designs, and developments in this Site, including without limitation, all texts, graphics, images, illustrations, icons, logos, photographs, videos, codes, scripts, and other materials in any formats that are posted, generated, provided, used, implemented, and/or featured in this Site (‘Content’) are the property of Hellolilo, its suppliers, and/or its licensors. Hellolilo, its suppliers, and/or its licensors exclusively own all rights, titles, and interests in and to this Site and its Content, including all associated intellectual property rights.
All Content in this Site is protected by Indonesia and foreign countries copyright and trademark laws and other applicable intellectual property law. Any and all of Hellolilo’s copyrights, trademarks, logos, names, products, designs, developments, and Content in this Site are the exclusive property of Hellolilo. Nothing contained in these Terms shall be deemed to give you any rights in or to any copyrights or trademarks of Hellolilo. You must not use such marks without written permission of Hellolilo. All other copyrights, trademarks, logos, names, products, designs, developments, and Content in this Site are the property of their respective owners.
The Content of this Site is for personal use only. You may not copy, modify, upload, download, transmit, republish, create derivative works, sell, resell, distribute, and/or exploit any Content from this Site except as expressly permitted by these Terms. Doing so will violate Hellolilo’s copyrights, trademarks, and other proprietary rights.
Any contents, communications, and/or materials you send to us by email, message, social media, and/or any other communication platforms, including without limitation, any data, texts, images, videos, comments, conversations, and other materials ("User Content") will be deemed as non-confidential and non-proprietary.
By sending us any User Content, you grant Hellolilo a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicenseable right to use, copy, reproduce, modify, publish, display, translate, and distribute your User Content in connection with operating and providing this Site and its Content. Furthermore, Hellolilo is free to use any ideas, concepts, information, knowledge, and/or techniques contained in any contents, communications, and/or materials you send to us for any purposes whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
You are solely responsible for all of your User Content. You represent and warrant that you own all of your User Content or you have all rights that are necessary to grant us the license rights in or to your User Content under these Terms. You also represent and warrant that neither your User Content nor any use of your User Content by us in this Site will infringe, misappropriate, or violate a third party's intellectual property rights or any applicable laws, rules, or regulations.
This Site may contain links to third party websites ("Linked Sites”). The Linked Sites are not under the control of Hellolilo and we are not responsible for the contents, links, products, or services of any Linked Sites. We advise you to read the terms and conditions of the Linked Sites you visit. You acknowledge that your access to or use of any Linked Sites are at your sole risk. We provide these Linked Sites only for convenience purpose and the inclusion of any Linked Sites does not imply endorsement, authorisation, and/or representation by Hellolilo and/or any affiliation or association with that Linked Sites.
Hellolilo is a registered copyright and trademark in Indonesia. Hellolilo’s copyrights and trademarks may not be used without written permission of Hellolilo and specifically should not be used in connection with any products or services that is not identifiable as belonging to Hellolilo, or in any manners that is likely to cause confusion among customers, or in any manners that disparage or discredit Hellolilo. Any rights not expressly granted herein are reserved.
We do not condone copyright infringement in this Site. We will remove allegedly infringing content if notified. If you are a copyright owner and believe that there is content in this Site that infringes your copyrighted work, please contact us.
You agree to use this Site and its Content only for lawful purposes and in accordance with these Terms. You are prohibited from using this Site and its Content to do any of the following: (i) use, display, mirror, or frame this Site, the layout and design of any pages in this Site, any elements within this Site, and any of Hellolilo's copyrights, trademarks, logos, names, products, designs, developments, and Content in this Site without written permission of Hellolilo; (ii) engage in or encourage conduct that would constitutes a criminal offence or give rise to civil liability; (iii) abuse, defame, discriminate, disparage, harass, harm, intimidate, insult, or slander other users based on, including but not limited to gender, religion, ethnicity, race, origin, or disability; (iv) submit abusive, defamatory, false, hateful, harmful, immoral, illegal, misleading, obscene, offensive, profane, unauthorised, violent, vulgar, and racially or ethnically derogatory content; (v) do or promote hateful, harmful, immoral, illegal, obscene, unauthorised, or violent activity; (vi) infringe or violate the rights of us or other users, including but not limited to copyrights, trademarks, privacy, publicity, and/or other proprietary rights; (vii) harvest, collect, or track the personal information of other users; (viii) engage in or encourage any conducts that interferes, disrupts, restricts, impairs, or inhibits other users from using or enjoying this Site; (ix) use this Site or its Content for any commercial purposes, the benefit of any third parties, sending deceptive information, and/or in any manners not permitted by these Terms; and/or (x) violate these Terms and any applicable laws, rules, or regulations. We reserve the right to terminate your access to and use of this Site if you violate any of the prohibited uses.
Violations of our system or network security may result in civil or criminal liability. We may investigate occurrences and may involve and cooperate with law enforcement authorities in prosecuting any user or group of users who are involved in such violations.
You are prohibited from violating or attempting to violate the security of this Site and you agree not to do any of the following: (i) attempt or successfully attempt to transmit viruses or any other malicious code, scripts, softwares, programs, or files; (ii) access, tamper with, or use non-public areas of this Site, data not intended for you, other user's account, and our server or computer systems; (iii) avoid, bypass, remove, deactivate, impair, or otherwise circumvent any measures implemented by Hellolilo, any of Hellolilo's providers, or any other third parties to protect this Site and its Content; (iv) attempt or successfully attempt to probe, scan, breach, measure, or test the vulnerability or security of our system or network without the authorisation of Hellolilo; (v) attempt or successfully attempt to interfere, damage, or disrupt any parts of our Site, system, and network or use this Site to gain unauthorised access to any other computer systems; (vi) attempt to decipher, decompile, disassemble, or reverse engineer any codes, scripts, or softwares used in this Site; and/or (vii) attempt to access or search this Site and its Content or download Content from this Site through the use of any engines, softwares, tools, devices, mechanisms, or agents, including but not limited to spiders, robots, crawlers, and data mining tools that are not allowed by Hellolilo.
We reserve the right, in our sole discretion, to modify, suspend, or discontinue this Site and its Content at any time without notice. We may also impose rules for and limits on use of this Site or restrict your access to part or all of this Site at any time without notice. You agree that we will not be liable to you or to any third parties for any modifications, suspensions, or discontinuance of this Site or its Content.
You acknowledge that your access to or use of this Site are at your sole risk. This Site and its Content and products are provided "as is" without warranty of any kinds. Without limiting the foregoing, Hellolilo explicitly disclaims all warranties, either express or implied, with regard to this Site and its Content and products, including but not limited to any warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that this Site or its Content and products will meet your requirements or that this Site will be available on an interrupted, secure, or error-free basis. We do not warrant that the Content and products in this Site is current, accurate, complete, or reliable at all times, including but not limited to the availability and/or pricing of our products. This Site and its Content, information, products, prices, availability, promotions, and offers are subject to change at any time without notice.
Not under any circumstances shall Hellolilo and its companies, affiliates, subsidiaries, licensees, licensors, successors, assignees, merchants, suppliers, providers, directors, officers, employees, and agents or any other parties involved in creating, producing, delivering, or maintaining this Site and its Content be liable for any of the following: (i) direct, indirect, special, incidental, consequential, exemplary, or punitive damages; (ii) loss of data, income, revenue, profits, business, or sales; and/or (iii) any other type of losses or damages, tangible or intangible in nature arising out of or in connection with these Terms and the use of or inability to use this Site.
You agree to indemnify, defend, and hold harmless Hellolilo and its companies, affiliates, subsidiaries, licensees, licensors, successors, assignees, merchants, suppliers, providers, directors, officers, employees, and agents from and against all claims, damages, expenses, and costs, including attorneys' fees, arising out of, related to, or in connection with: (i) your access to and use of this Site; (ii) your violation of these Terms; and/or (iii) your User Content.
The failure of Hellolilo to exercise or enforce any provisions of these Terms shall not constitute a waiver of such provision. In the event that any provisions of these Terms is determined to be invalid or unenforceable to applicable law, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law or the invalid or unenforceable provision will be superseded by a valid or enforceable provision that most closely matches the intent of the original provision. The invalidity of any provisions in these Terms shall not affect the validity and enforceability of any other remaining provisions of these Terms that are deemed enforceable by applicable law. Any other remaining provisions of these Terms shall continue in affect.
These Terms are effective until terminated by either party. You may terminate your agreement with Hellolilo at any time by no longer accessing this Site and destroying all materials obtained from this Site.
We reserve the right, in our sole discretion, to terminate your right to access to and use this Site and any rights provided to you under these Terms at any time without notice if you fail to comply with any provisions in these Terms. Upon termination, you must promptly destroy all materials obtained from this Site, as well as all copies of such materials. All provisions in these Terms shall survive.
If you want to delete or terminate your account, please contact us.
These Terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of laws provisions.
We control and operate this Site from Indonesia and all information is processed within Indonesia. We do not represent that the Content in this Site is appropriate or available for use in other locations. You agree to comply with all applicable laws, rules, and regulations in connection with your use of this Site and its Content.
These Terms constitute the entire agreement between you and Hellolilo to govern your access to and use of this Site. This agreement supersede any prior or temporary communications, proposals, and agreements, whether electronic, oral, or written, between you and Hellolilo. You may also be subject to additional terms and conditions that are applicable to certain parts of this Site. You may not assign or transfer these Terms without written consent of Hellolilo.
You agree that these Terms or your use of this Site does not create any relationship of joint venture, partnership, employment, or agency between you and Hellolilo.
If you have any questions about this Terms and Conditions or this Site, please contact us.