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These Terms and Conditions ("Terms") set forth by Hellolilo ("Hellolilo”) to govern your access to and use of our services and this website, Hellolilo.com ("Site").
Please read these Terms carefully before using this Site. By using this Site, you acknowledge that you agree to these Terms, as well as any other laws, rules, regulations and terms that are applicable to any part of this Site, without limitation or qualification. If you do not agree to these Terms, do not use this Site.
We reserve the right, in our sole discretion, to update, modify, change, replace or discontinue these Terms and all or any part of this Site at any time without notice. You can review the most current version of these Terms at any time at this page. It is your responsibility to check this page periodically for changes. Your continued access to or use of this Site constitutes acceptance of those changes.
We provide an online shop website that allows you to purchase our products. Through this Site you will be able to browse our products and make orders.
The prices displayed for our products in this Site represent the applicable retail prices and do not include shipping cost and taxes. Any applicable shipping cost and taxes will be displayed in the checkout page. The prices displayed in this Site are quoted in Indonesia Rupiah. Prices are subject to change at any time without notice.
We have made every effort to provide all product’s information in this Site as accurately as possible. However, we do not warrant that all product's information in this Site are accurate.
We have made every effort to display the product's color in this Site as accurately as possible. However, because the color display may vary according to the monitor used to view this Site, we cannot guarantee that the product's color you see in this Site will match the actual product's color.
We make every effort to present the most current, accurate, complete and reliable information in this Site at all times. However, occasionally there may be information in this Site that contains errors, inaccuracies or omissions that may relate to products, prices, availability, promotions and offers. Any errors are wholly unintentional and we reserve the right to amend errors or update information in this Site at any time without notice.
In the event a product is listed at an incorrect price due to typographical error or any other error in pricing information, we reserve the right to refuse or cancel any orders related to the errors, regardless of whether or not the order has been completed and the payment has been confirmed, made or charged. If you have made your payment or your payment has been charged, we will refund your payment amount.
We reserve the right to cancel any order or transaction due to unauthorized, altered, fraudulent or ineligible use of voucher or discount and to modify or cancel this voucher or discount due to system error or unforeseen problems at any time without notice. Please read the official rules that may accompany each voucher, discount, promotion, offer, contest and/or sweepstakes.
Voucher or discount can be applied at checkout page and may or may not be eligible to be combined with any other vouchers or discounts. Vouchers or discounts cannot be used in conjunction with other offers unless specifically stated in the offer's official rules. Vouchers and discounts do not apply to gift cards, shipping cost or taxes.
You can make order through this Site by adding our products into your shopping bag and complete the checkout process. We will send you an email after you complete your order. Your receipt of a thank you for order email merely confirms that we have received your order and does not constitute our acceptance of your order. We reserve the right to refuse, reject or cancel any order and/or limit order quantity on any item. Verification of information may be required prior to the acceptance of any order.
If we make a change to or cancel your order, we will notify your email. If we cancel all or any part of your order after you have made your payment, we will refund the the canceled amount.
We only offer shipping within Indonesia. You may choose the shipping method for your order if more than one method is available and the shipping cost will be charged accordingly based on your shipping method choice and address.
We will send you an email once your order has shipped. The email may contain your order's shipment tracking details. We will not be held responsible for any delays or loss of products due to events that are beyond our control and for any problems caused by shipping company.
For more information, please see our Shipping Policy.
By completing your order through this Site, you agree to pay in advance the order's total bill, including the ordered product's price and any applicable shipping cost, taxes and/or other costs. Payment can be made by bank transfer, credit card or any other payment method we may make available to you. In order to make payment, you agree to provide us with valid billing information and authorize us to charge your payment method for all orders you have made and accepted by us.
We only offer returns and exchanges for defective product. Product for returns and exchanges must be in original condition, unworn, unwashed and unaltered with all tags still attached. All defective products must be reported within 24 hours of receipt and returned within 3 days of request. All defective products from one order must be sent in one shipment with shipping company selected by us.
We will contact you once the exchanges process has completed and your product has shipped. If the product is out of stock, we will give you a full refund. If the returned products are not approved for returns and exchanges, we will send back your product and the shipping cost will be charged to you. We reserve the right to make final decision on all returns and exchanges cases.
For more information, please see our Returns Policy.
We reserve the right to cancel any order if we did not received any payment or payment confirmation within 48 hours after the order has been completed. We also reserve the right to cancel any order if we determine, in our sole discretion, that you have violated these Terms and any applicable laws, rules or regulations.
All information and design in this Site, including without limitation, all text, graphics, images, illustrations, icons, logos, photographs, videos and other materials and all codes and scripts in any format that are posted, generated, provided, used, implemented or featured in this Site (‘Content’) are the property of Hellolilo, its suppliers or its licensors. Hellolilo and/or its licensors exclusively own all right, title and interest in and to this Site and its Content, including all associated intellectual property rights.
All Content in this Site is protected by Indonesia and foreign countries copyright and trademark laws and other applicable intellectual property law. Any and all Hellolilo’s copyrights, trademarks, logos, names, products, designs and Content in this Site are the exclusive property of Hellolilo. Nothing contained in these Terms shall be deemed to give you any rights in or to any copyrights or trademarks of Hellolilo. You must not use such marks without written permission of Hellolilo. All other copyrights, trademarks, logos, names, products, designs and Content in this Site are the property of their respective owners.
The Content of this Site is for personal use only. You may not copy, modify, upload, download, transmit, republish, create derivative works, sell, resell, distribute or exploit any Content from this Site except as expressly permitted by these Terms. Doing so will violate Hellolilo’s copyrights, trademarks and other proprietary rights.
Any content, communication or material you send to us by email, message, social media or any other communication platform, including without limitation, any data, texts, images, videos, comments, conversations and other materials ("User Content") will be deemed as non-confidential and non-proprietary.
By sending us any User Content, you grant Hellolilo a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable and sublicenseable right to use, copy, reproduce, modify, publish, display, translate and distribute your User Content in connection with operating and providing this Site and its Content. Furthermore, Hellolilo is free to use any ideas, concepts, information, knowledge or techniques contained in any content, communication or material you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content nor any use of your User Content by us in this Site will infringe, misappropriate or violate a third party's intellectual property rights or any applicable laws, rules or regulations.
This Site may contain links to third party websites ("Linked Sites”). The Linked Sites are not under the control of Hellolilo and we are not responsible for the contents, links, products or services of any Linked Sites. We advise you to read the terms and conditions of the Linked Sites you visit. You acknowledge that your access to or use of any Linked Sites are at your sole risk. We provide these Linked Sites only for convenience purpose and the inclusion of any Linked Sites does not imply endorsement, authorization or representation by Hellolilo or any affiliation or association with that Linked Sites.
Hellolilo is a registered copyright and trademark in Indonesia. Hellolilo’s copyrights and trademarks may not be used without the written permission of Hellolilo and specifically should not be used in connection with any product or service that is not identifiable as belonging to Hellolilo, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Hellolilo. Any rights not expressly granted herein are reserved.
We do not condone copyright infringement in this Site. We will remove allegedly infringing content if notified. If you are a copyright owner and believe that there is content in this Site that infringes your copyrighted work, please contact us.
You agree to use this Site and its Content only for lawful purposes and in accordance with these Terms. You are prohibited from using this Site and its Content to do any of the following: (i) use, display, mirror or frame this Site, the layout and design of any page in this Site or any individual element within this SIte and any Hellolilo's copyrights, trademarks, logos, names, products, designs and Content in this Site without written permission of Hellolilo; (ii) engage in or encourage conduct that would constitutes a criminal offense or give rise to civil liability; (iii) abuse, defame, discriminate, disparage, harass, harm, intimidate, insult or slander other user based on, including but not limited to gender, religion, ethnicity, race, origin or disability; (iv) submit abusive, defamatory, false, hateful, harmful, immoral, illegal, misleading, obscene, offensive, profane, unauthorized, violent, vulgar and racially or ethnically derogatory content; (v) do or promote hateful, harmful, immoral, illegal, obscene, unauthorized or violent activity; (vi) infringe or violate the rights of us or other user, including but not limited to copyrights, trademarks, privacy, publicity or other proprietary rights; (vii) harvest, collect or track the personal information of other user; (viii) engage in or encourage any conduct that interferes, disrupts, restricts, impairs or inhibits any other user from using or enjoying this Site; (ix) use this Site or its Content for any commercial purpose, the benefit of any third party, sending deceptive information or in any manner not permitted by these Terms; and/or (x) violate these Terms and any applicable laws, rules or regulations. We reserve the right to terminate your access to and use of this Site if you violate any of the prohibited uses.
Violations of our system or network security may result in civil or criminal liability. We may investigate occurrences and may involve and cooperate with law enforcement authorities in prosecuting any user or users who are involved in such violations.
You are prohibited from violating or attempting to violate the security of this Site and you agree not to do any of the following: (i) attempt or successfully attempt to transmit viruses or any other malicious code, scripts, softwares, programs or files; (ii) access, tamper with or use non-public areas of this Site, data not intended for you, other user's account and our server or computer systems; (iii) avoid, bypass, remove, deactivate, impair or otherwise circumvent any measure implemented by Hellolilo, any of Hellolilo's provider or any other third party to protect this Site and its Content; (iv) attempt or successfully attempt to probe, scan or test the vulnerability of our system or network or to breach our security or measure without authorization of Hellolilo; (v) attempt or successfully attempt to interfere, damage or disrupt any part of our Site, system and network or use this Site to gain unauthorized access to any other computer system; (vi) attempt to decipher, decompile, disassemble or reverse engineer any codes, scripts or softwares used in this Site; and/or (vii) attempt to access or search this Site and its Content or download Content from this Site through the use of any engine, software, tool, device, mechanism or agent, including but not limited to spiders, robots, crawlers and data mining tools that are not allowed by Hellolilo.
We reserve the right, in our sole discretion, to modify, suspend or discontinue this Site and its Content at any time without notice. We may also impose rules for and limits on use of this Site or restrict your access to part or all of this Site at any time without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of this Site or its Content.
You acknowledge that your access to or use of this Site are at your sole risk. This Site and its Content and products are provided "as is" without warranty of any kind. Without limiting the foregoing, Hellolilo explicitly disclaims all warranties, either express or implied, with regard to this Site and its Content and products, including but not limited to any warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that this Site or its Content and products will meet your requirements or that this Site will be available on an interrupted, secure or error-free basis. We do not warrant that the Content and products in this Site is current, accurate, complete or reliable at all times, including but not limited to the availability and/or pricing or our products. This Site and its Content, information, products, prices, availability, promotions and offers are subject to change at any time without notice.
Not under any circumstances shall Hellolilo and its companies, affiliates, subsidiaries, licensees, licensors, successors, assignees, merchants, suppliers, providers, directors, officers, employees and agents or any other party involved in creating, producing, delivering or maintaining this Site and its Content be liable for any of the following: (i) direct, indirect, special, incidental, consequential, exemplary or punitive damages; (ii) loss of data, income, revenue, profits, business or sales; and/or (iii) any other type of loss or damage, tangible or intangible in nature arising out of or in connection with these Terms and the use of or inability to use this Site.
You agree to indemnify, defend and hold harmless Hellolilo and its companies, affiliates, subsidiaries, licensees, licensors, successors, assignees, merchants, suppliers, providers, directors, officers, employees and agents from and against all claims, damages, expenses and costs, including attorneys' fees, arising out of or related to or in connection with: (i) your access to and use of this Site; (ii) your violation of these Terms; and/or (iii) your User Content.
The failure of Hellolilo to exercise or enforce any provision of these Terms shall not constitute a waiver of such provision. In the event that any provision of these Terms is determined to be invalid or unenforceable to applicable law, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law or the invalid or unenforceable provision will be superseded by a valid or enforceable provision that most closely matches the intent of the original provision. The invalidity of any provision in these Terms shall not affect the validity and enforceability of any other remaining provisions of these Terms that are deemed enforceable by applicable law. Any other remaining provisions of these Terms shall continue in affect.
These Terms are effective until terminated by either party. You may terminate your agreement with Hellolilo at any time by no longer accessing this Site and destroying all materials obtained from this Site.
We reserve the right, in our sole discretion, to terminate your right to access to and use this Site and any rights provided to you under these Terms at any time without notice if you fail to comply with any provision in these Terms. Upon termination, you must promptly destroy all materials obtained from this Site, as well as all copies of such materials. All provisions in these Terms shall survive.
If you want to delete or terminate your account, please contact us.
These terms shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of laws provisions.
We control and operate this Site from Indonesia and all information is processed within Indonesia. We do not represent that the Content in this Site is appropriate or available for use in other locations. You agree to comply with all applicable laws, rules and regulations in connection with your use of this Site and its Content.
These Terms constitute the entire agreement between you and Hellolilo to govern your access to and use of this Site. This agreement supersede any prior or temporary communications, proposals and agreements, whether electronic, oral or written, between you and Hellolilo. You may also be subject to additional terms and conditions that are applicable to certain parts of this Site. You may not assign or transfer these Terms without written consent of Hellolilo.
You agree that no these Terms or your use of this Site does not create any relationship of joint venture, partnership, employment or agency between you and Hellolilo.
If you have any questions about this Terms and Conditions or this Site, please contact us.